Privacy policy

Use of Information

This website is published by Northumbrian Water Limited, a member of the Northumbrian Water Group plc. Northumbrian Water Limited ("we") will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:

• Your name
• Your mobile telephone number
• Your email address

The information collected will be used to send you the information you have requested and to provide information that may be useful to you.

We may share non-personal aggregate statistics (group) data about our site visitors' traffic patterns with partners or other parties. However, we do not sell or share any information about individual users.

Cookies

We do not use cookies on this site.

Your rights

In addition to the company's safeguards, your personal data is protected in the UK by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies. Currently there is a £10 fee payable (set by law). This will be waived if any of the information which we hold is incorrect.

Policy changes

Any changes to this policy will be posted here.

Security

We treat all the data held with the utmost care and security. Any details you give will remain completely confidential.

If you feel that Northumbrian Water Limited is not abiding by this privacy policy at any time you should first contact the Data Protection Team, Legal Department, Northumbrian Water Limited, Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ or telephone +44 (0)191 3016796.