25 January 2017
NWG Property Solutions is leading the way in the industry for the second year running by providing property searches to its customers in a fast and efficient way.
The team is proud to announce it was ranked first out of nine water and sewage companies for the turnaround of our CON29DW searches in less than three days customers compared to all other water and sewage companies. In 2016, 99.10% of CON29DW searches in less than three days – well above the industry average of 88.4%.
The team also smashed their other targets including; 100% customer satisfaction for good or excellent, 100% just an hour participation, and reduced postal requests by over 50%.
Tonia Reeve, Property Solutions Manager said, “I’m extremely proud of the positive results we as a team have achieved, we have challenged ourselves, our ways of working and our systems in many ways making sure customers are at the heart of our decision making. Fantastic results for our team and the business alike, thank you to my colleagues in Property Solutions and the wider business services who support us too.”
Well done to our NWG Property Solutions team for providing an unrivalled customer service.