How it works

We offer a full range of conveyancing searches nationwide.

How it works

Property Solutions is a department within Northumbrian Water that provides a range of conveyancing searches that assist in property purchases.

Property Solutions offer a broad range of searches for both residential and commercial transactions including local authority searches, environmental reports, coal mining reports, drainage and water enquiries, utility searches and many more.

How it works

We offer a full range of conveyancing searches nationwide.

Northumbrian Water Property Solutions (NWPS) established in 2001, is a commercial department within Northumbrian Water Limited providing Drainage and Water reports to property lawyers and Conveyancers since 2001.

Over the years NWPS has grown its portfolio to meet their customers residential and commercial needs for searches offering a full range including Local Authority, environmental, flood, planning, Chancel and Insurance Products.

To place an order through the NWPS website please contact our team as you will require a User ID and password. You can also use the option by clicking on the register now option on our homepage or contacting the team on 0370 241 7408.

Our guaranteed standards and complaints procedure

We aim to provide a high standard of service and value your feedback. However, should you need to contact us to make a complaint please direct your comments to

Property Solutions Manager
Northumbrian Water Property Solutions
Northumbria House
Abbey Road
Pity Me

Email us

Telephone us: 0370 241 7408

As a minimum standard Northumbrian Water Property Solutions will:

- Listen to you and endeavour to resolve any telephone complaint at the time of your call

- If sent in writing we will acknowledge this to you in writing within 5 working days from receipt

- Where possible your complaint will be responded and dealt with in full within 10 working days

- On occasions if it is a complex issue requiring more investigation time, we will still get back to you within 10 working days and notify you of progress and update you with new timescales.

- If we fail to contact you within 10 working days of your initial complaint, or fail to comply to our complaints procedure you are entitled to £10 compensation.

If your complaint is found to be justified, or we have made any substantive errors that change the outcome in your search result, we will:

- apologise for the mistakes made

- automatically refund your search fee

- provide you with a revised search and

- also undertake the necessary action within our control, to put things right as soon as practically possible.

If you are not happy with our initial response please let us know in writing via email or by letter explaining the reasons why you are not satisfied and what action you would like us to take and we will refer the matter to Senior Manager/ Company Director.

If you are still not satisfied then you can refer the issue to The Property Ombudsman of which we will co-operate fully.

Contact details:

The Property Ombudsman
Millford House
43-55 Milford Street

Tel: 01722 333306

Our cancellation policy

We understand that from time to time you may find it necessary to cancel a search after it has been ordered.

As soon as you realise that the search is no longer required, please let us know - email us at or call us on 0370 241 7408 to discuss individual cases.

We will stop working on your search and the order will not be completed or dispatched to you.

Cancellations that are requested on the same working day as the order is submitted to us will not be charged.

Cancellation requests that are requested after one working day or more and have not been completed or returned to you will not be charged.

CON29DW Residential & Commercial Drainage and Water searches which have been completed and returned to you will be charged at full price.

Downloadable content

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    Ordering and Managing Orders

    User guide.


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    Flooding Guidance

    User guide.


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    Water Main In Boundary

    User guide.


Register now


To place an order through the NWPS website you will require a User ID and password which can be obtained by clicking the link below. Click here to register

Contact us


If you have any questions and need to speak to someone, one of our trained team are always on hand to assist. Contact us online

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