We offer a full range of conveyancing searches nationwide.
Northumbrian Water Property Solutions (NWPS) established in 2001, is a commercial department within Northumbrian Water Limited providing Drainage and Water reports to property lawyers and Conveyancers since 2001.
Over the years NWPS has grown its portfolio to meet their customers residential and commercial needs for searches offering a full range including Local Authority, environmental, flood, planning, Chancel and Insurance Products.
To place an order through the NWPS website please contact our team as you will require a User ID and password. You can also use the option by clicking on the register now option on our homepage or contacting the team on 0370 241 7408.
We aim to provide a high standard of service and value your feedback. However, should you need to contact us to make a complaint please direct your comments to
Property Solutions Manager
Northumbrian Water Property Solutions
Northumbria House
Abbey Road
Pity Me
Durham
DH1 5FJ
Email us propertysolutions@nwl.co.uk
Telephone us: 0370 241 7408
As a minimum standard Northumbrian Water Property Solutions will:
- Listen to you and endeavour to resolve any telephone complaint at the time of your call
- If sent in writing we will acknowledge this to you in writing within 5 working days from receipt
- Where possible your complaint will be responded and dealt with in full within 10 working days
- On occasions if it is a complex issue requiring more investigation time, we will still get back to you within 10 working days and notify you of progress and update you with new timescales.
- If we fail to contact you within 10 working days of your initial complaint, or fail to comply to our complaints procedure you are entitled to £10 compensation.
If your complaint is found to be justified, or we have made any substantive errors that change the outcome in your search result, we will:
- apologise for the mistakes made
- automatically refund your search fee
- provide you with a revised search and
- also undertake the necessary action within our control, to put things right as soon as practically possible.
If you are not happy with our initial response please let us know in writing via email or by letter explaining the reasons why you are not satisfied and what action you would like us to take and we will refer the matter to Senior Manager/ Company Director.
If you are still not satisfied then you can refer the issue to The Property Ombudsman of which we will co-operate fully.
Contact details:
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The Property Ombudsman
Millford House
43-55 Milford Street
Salisbury
SP1 2PB
Tel: 01722 333306
www.tpos.co.uk
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We understand that from time to time you may find it necessary to cancel a search after it has been ordered.
As soon as you realise that the search is no longer required, please let us know - email us at propertysolutions@nwl.co.uk or call us on 0370 241 7408 to discuss individual cases.
We will stop working on your search and the order will not be completed or dispatched to you.
Cancellations that are requested on the same working day as the order is submitted to us will not be charged.
Cancellation requests that are requested after one working day or more and have not been completed or returned to you will not be charged.
CON29DW Residential & Commercial Drainage and Water searches which have been completed and returned to you will be charged at full price.